Vehicle Subsystem 1 campaign
Other / Miscellaneous
NHTSA records also contain 5 consumer complaint filings involving this same system.
View Complaints →
Domain Mapping Methodology: A single NHTSA recall campaign may involve more than one vehicle subsystem (such as electrical wiring affecting fuel delivery), so domain totals can exceed the total number of unique recall campaigns. Complaint and recall counts are grouped by broad vehicle system; component co-occurrence does not establish that an individual owner complaint is related to a specific recall campaign.
NHTSA Campaign #19V787000 Other / Miscellaneous
⚡ Over-The-Air Update Available
Affected Component: COMMUNICATION
NHTSA Report Date: November 1, 2019
Safety Defect Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Safety Risk / Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Authorized Remedy Instructions: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Source Data Notice: Campaign summaries, safety consequences, and remedy descriptions are direct text extracts published by the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation.
| Model Year | NHTSA Recalls | NHTSA Complaints | Detailed Report |
| 2015 Mercedes-Benz GL-Class | 0 | 34 |
View 2015 Recalls →
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| 2016 Mercedes-Benz GL-Class Current Page | 1 | 20 | Current |
Historical Reporting Note: Recall campaign counts are shown by model year and should not be interpreted as a vehicle reliability score. Campaigns may cover multiple model years, and newer model years naturally have had less calendar exposure time for new safety campaigns to be issued.
Safety recall campaigns on this page are associated with this make, model, and model year in NHTSA federal records. A campaign may apply only to certain vehicles based on production date, equipment, manufacturing details, or other campaign-specific criteria.
AutoUtility cannot determine whether a particular VIN is affected or whether a recall remedy has already been completed.
For vehicle-specific recall status, check the 17-digit VIN using NHTSA's official recall lookup or contact an authorized dealer. Campaign-specific remedy information shown above is reproduced from official NHTSA recall records.
Official NHTSA Safety Resources:
NHTSA Vehicle Safety Hotline: 1-888-327-4236 (TTY: 711)