Vehicle Subsystem 1 campaign
Electrical System
Domain Mapping Methodology: A single NHTSA recall campaign may involve more than one vehicle subsystem (such as electrical wiring affecting fuel delivery), so domain totals can exceed the total number of unique recall campaigns. Complaint and recall counts are grouped by broad vehicle system; component co-occurrence does not establish that an individual owner complaint is related to a specific recall campaign.
NHTSA Campaign #22V365000 Electrical System
⚡ Over-The-Air Update Available
Affected Component: ELECTRICAL SYSTEM:SOFTWARE
NHTSA Report Date: May 20, 2022
Safety Defect Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Safety Risk / Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Authorized Remedy Instructions: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Source Data Notice: Campaign summaries, safety consequences, and remedy descriptions are direct text extracts published by the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation.
Historical Reporting Note: Recall campaign counts are shown by model year and should not be interpreted as a vehicle reliability score. Campaigns may cover multiple model years, and newer model years naturally have had less calendar exposure time for new safety campaigns to be issued.
Safety recall campaigns on this page are associated with this make, model, and model year in NHTSA federal records. A campaign may apply only to certain vehicles based on production date, equipment, manufacturing details, or other campaign-specific criteria.
AutoUtility cannot determine whether a particular VIN is affected or whether a recall remedy has already been completed.
For vehicle-specific recall status, check the 17-digit VIN using NHTSA's official recall lookup or contact an authorized dealer. Campaign-specific remedy information shown above is reproduced from official NHTSA recall records.
Official NHTSA Safety Resources:
NHTSA Vehicle Safety Hotline: 1-888-327-4236 (TTY: 711)