NHTSA Campaign #22V482000 Wheels & Tires
Affected Component: TIRES
NHTSA Report Date: July 7, 2022
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
Safety Risk / Consequence: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
Authorized Remedy Instructions: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA Campaign #22V099000 Driver Assistance & Safety Tech
Affected Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
NHTSA Report Date: February 22, 2022
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Safety Risk / Consequence: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Authorized Remedy Instructions: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA Campaign #22V066000 Brakes & Traction Control
Affected Component: SERVICE BRAKES, HYDRAULIC:FLUID
NHTSA Report Date: February 8, 2022
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Safety Risk / Consequence: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Authorized Remedy Instructions: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA Campaign #21V055000 Electrical System
Affected Component: ELECTRICAL SYSTEM:SOFTWARE
NHTSA Report Date: February 5, 2021
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Safety Risk / Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Authorized Remedy Instructions: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA Campaign #19V715000 Electrical System
Affected Component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
NHTSA Report Date: October 8, 2019
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Safety Risk / Consequence: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Authorized Remedy Instructions: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA Campaign #19V290000 Steering System
Affected Component: STEERING:ELECTRIC POWER ASSIST SYSTEM
NHTSA Report Date: April 10, 2019
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Safety Risk / Consequence: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Authorized Remedy Instructions: DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA Campaign #18V837000 Fuel & Propulsion System
Affected Component: FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
NHTSA Report Date: November 29, 2018
Official NHTSA Defect Investigation Link:
Initiated as a result of NHTSA Preliminary Evaluation #PE18002 (Low Pressure Fuel Supply Hose Leak, Status: CLOSED).
View Investigation Details →
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.
Safety Risk / Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Authorized Remedy Instructions: DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA Campaign #18V335000 Powertrain & Transmission
Affected Component: POWER TRAIN:AUTOMATIC TRANSMISSION
NHTSA Report Date: May 22, 2018
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Safety Risk / Consequence: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
Authorized Remedy Instructions: DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA Campaign #17V595000 Steering System
Affected Component: STEERING:ELECTRIC POWER ASSIST SYSTEM
NHTSA Report Date: September 22, 2017
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Safety Risk / Consequence: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Authorized Remedy Instructions: DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA Campaign #17V272000 Electrical System
Affected Component: ELECTRICAL SYSTEM:SOFTWARE
NHTSA Report Date: April 21, 2017
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
Safety Risk / Consequence: The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
Authorized Remedy Instructions: DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA Campaign #17V244000 Air Bags & Restraints
Affected Component: SEAT BELTS:PRETENSIONER
NHTSA Report Date: April 10, 2017
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Metris vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash.
Safety Risk / Consequence: If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.
Authorized Remedy Instructions: DVUSA will notify owners, and dealers will replace the front seat belts, free of charge. An interim notification was mailed to owners on June 9, 2017. A second notice was mailed on July 7, 2017, to tell owners that the remedy is now available. Owners may contact DVUSA customer service at 1-877-762-8267.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA Campaign #17V148000 Driver Assistance & Safety Tech
Affected Component: LANE DEPARTURE: BLIND SPOT DETECTION
NHTSA Report Date: March 7, 2017
Safety Defect Summary: Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
Safety Risk / Consequence: If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.
Authorized Remedy Instructions: DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA Campaign #16V342000 Powertrain & Transmission
Affected Component: POWER TRAIN:AXLE ASSEMBLY
NHTSA Report Date: May 24, 2016
Safety Defect Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes Benz Metris vehicles manufactured from September 1, 2015, through December 31, 2015. The affected vehicles have rear differential gears that may have been improperly welded.
Safety Risk / Consequence: The weld may fail and result in a loss of power to the wheels, increasing the risk of a crash.
Authorized Remedy Instructions: DVUSA will notify owners, and dealers will replace the rear differential gears, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
Manufacturer & NHTSA Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.